Refund & Cancellation
Clear policy for digital services
Digital work is scoped milestone-by-milestone. This page explains when refunds apply and how cancellations are handled.
Refund policy
- Before work starts — full refund of amounts paid.
- In progress — if work has started, we may pro-rate refunds for incomplete milestones. Completed milestones are non-refundable.
- Completed work — once a milestone is accepted, that portion is non-refundable.
How to request
Email BUSINESS_EMAIL with your project name, invoice number, and the reason for the request. We review within 3 business days.
All amounts are in USD.
Cancellation policy
- Before kickoff — cancel anytime; full refund.
- After kickoff — cancellations are pro-rated based on completed work and committed hours.
- Care plans — can be cancelled before the next billing cycle; current month remains active.
Disputes
We aim to resolve issues quickly and amicably. Please contact us first to clarify scope, status, or acceptance criteria. If a dispute remains, we will work toward a fair resolution consistent with these terms and applicable law in BUSINESS_JURISDICTION.